Last Updated September 2025

At Cruises by Bob, your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit www.cruisesbybob.com, contact us via email or WhatsApp, or book a cruise through our Nairobi office. By using our website and services, you consent to the practices described below.

Information we collect

We may collect:

Personal Information: Full name, email, phone number, passport details, billing address, payment details.
Booking Information: Cruise line, ship, destination preferences, visa/flight requests, insurance needs.
Technical Information: IP address, browser type, device data, and cookies.
Communications: Emails, WhatsApp chats, enquiry forms, and customer service requests.

How we use your information

We use the data to:

Process cruise, flight, hotel, visa, and insurance bookings.
Provide confirmations, invoices, and travel documents.
Personalize cruise recommendations based on preferences.
Send service updates, reminders, and marketing messages (opt-out available).
Improve our website, SEO performance, and customer experience.
Meet legal and regulatory requirements.

Legal basis for processing (GDPR compliance)

If you are located in the EU or other jurisdictions with data protection laws, we rely on the following legal bases:

Contractual necessity: to fulfill bookings and deliver services.
Consent: when signing up for newsletters or WhatsApp updates.
Legitimate interest: for customer support and marketing.
Legal obligation: when required to comply with regulations.

Sharing of information

We may share data with trusted partners:

Cruise lines, airlines, and hotels to complete bookings.
Visa and insurance providers where necessary.
Payment processors for secure transactions.
Legal authorities if required by law.

We do not sell or rent personal data to third parties.

Data Security

Your information is protected through:

SSL encryption on our website.
Secure payment gateways.
Restricted staff access.
Regular monitoring of our website hosting environment.

However, no online system is completely secure, and we cannot guarantee absolute protection.

Cookies & Tracking

Our site uses cookies to:

Save preferences for future visits.
Analyze website traffic and improve SEO.
Offer a more personalized browsing experience.

You can disable cookies in your browser settings, but some features may not work correctly.

Your rights

You have the right to:

Request access to the data we hold.
Correct or update inaccurate information.
Request deletion of your personal data (subject to regulatory needs).
Withdraw consent for marketing at any time.

To exercise these rights, contact us at info@cruisesbybob.com.

Data Retention

We retain booking information for as long as necessary to complete your travel arrangements and meet legal obligations (typically 5–7 years for tax and regulatory purposes).
Marketing data is retained until you opt out.
After retention periods expire, data is securely deleted.

International data transfers

As a Nairobi-based travel agency, your data may be transferred to partners abroad (e.g., cruise lines in Europe or the USA). We take steps to ensure your information is handled securely and in line with international standards.

Children’s privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect information from children under 18. If we become aware of such collection, we will delete the information immediately.

Third – party links

Our website may include links to cruise lines, airlines, or partner websites. Please note that we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

Changes to this policy

We may update this Privacy Policy to reflect new practices, services, or regulations. Updates will be posted on this page with a revised “Last Updated” date.