Cancellation Policy

Cancellation & Refund Policy

At Cruises by Bob, we aim to provide clear, fair, and transparent terms for all our clients. This Cancellation & Refund Policy outlines how cancellations, service charges, supplier fees, and refunds are handled for all bookings made through our agency.

By confirming a booking and making a deposit with Cruises by Bob, you agree to the terms outlined below.

Cancellation Requests

All cancellations must be submitted in writing via email or WhatsApp to Cruises by Bob.

• The effective cancellation date is the date we receive your written request

• Verbal or informal cancellations will not be accepted

Cancellation Service Charges

All cancellations attract a non-refundable service charge, which covers consultation time, booking management, administrative work, and supplier coordination.

Service Charge Structure

• More than 30 days before departure: 15% of the total booking or deposit value

• 15–29 days before departure: 30% of the total booking value

• Less than 15 days before departure: 50% or more, or may be non-refundable

The applicable service charge is deducted before any refund is processed.

Third – Party Supplier Cancellation Fees

Many bookings involve third-party suppliers, including cruise lines, airlines, hotels, tour operators, and visa service providers.

Please note:

• Each supplier has its own cancellation and refund policy

• Supplier cancellation fees will apply in addition to Cruises by Bob’s service charge

• Some suppliers may offer partial refunds, future cruise credits, or no refund at all, depending on fare rules and timing

Cruises by Bob has no control over supplier-imposed penalties and these charges will be passed on to the client where applicable.

Refund Processing Timeline

• Eligible refunds are processed within 7–21 working days after confirmation of cancellation and receipt of refunded funds from the supplier

• Refund timelines depend on supplier approval, cruise line or airline processing, payment gateways, and banking systems

Important Disclaimer

Refunds may take longer than the stated timeline depending on the supplier’s refund process and financial institutions involved.
Cruises by Bob is not liable for delays caused by third-party suppliers, cruise lines, airlines, hotels, banks, or payment processors.

Non – Refundable Bookings

Certain bookings, promotional fares, deposits, or special offers are strictly non-refundable.

Clients will be informed at the time of booking if their reservation falls under a non-refundable category.

Refund Method

• Refunds are issued to the original method of payment where possible

• Any bank charges, transaction fees, or currency conversion costs are the responsibility of the client

No – Show Policy

Failure to show up for a cruise, flight, hotel stay, or excursion without prior written cancellation will be treated as a no-show and is non-refundable.

Policy Acknowledgment 

By making a booking and deposit with Cruises by Bob, you confirm that you have read, understood, and accepted this Cancellation & Refund Policy.